At Details, we aim to provide the best shopping experience for our customers. Therefore, we offer a clear return and exchange policy to ensure your satisfaction.
Return or exchange requests can be submitted within 7 days from the date of receiving the order.
Customers must contact customer service before sending the product to receive approval and a return/exchange reference number.
To be eligible for a return or exchange:
The product must be in its original condition, unused, and undamaged.
The product must be in its original packaging with all accessories and tags included.
The order number or purchase invoice must be provided.
Details reserves the right to reject any request if the product has been used, damaged, or does not meet the return conditions.
The following items cannot be returned or exchanged:
Accessories that have been used or damaged after delivery.
Products with opened packaging that affects their resale condition.
Customized or modified products made according to customer requests.
Gift cards or shopping vouchers (if applicable).
If you receive a damaged product or an item different from your order:
Please contact customer service within 48 hours of receiving the order.
Provide clear photos of the product and packaging.
Details will cover all shipping and replacement costs if the issue is confirmed to be caused by our mistake.
If the return or exchange is due to an error by Details (wrong or damaged product), Details will cover all shipping costs.
If the return or exchange is requested by the customer for personal reasons, the customer will be responsible for shipping fees both ways.
After receiving and inspecting the product and confirming that it meets the required conditions, the refund request will be approved.
Refunds will be processed using the original payment method within 7–14 business days. The processing time may vary depending on the bank or payment provider.
Original shipping fees are non-refundable unless the issue was caused by Details.
Details reserves the right to refuse any return or exchange request that does not meet the conditions stated in this policy or in cases of misuse of the return policy.
For any inquiries or return and exchange requests, please contact Details customer service through our official communication channels.
